Shipping Policy

Processing Time

All orders are carefully prepared and packaged before shipment.

Processing time is typically:

  • 3–7 business days

This includes:

  • packaging
  • protective wrapping
  • framing preparation (if applicable)
  • order handling

During busy periods, processing may occasionally take longer.

Shipping Destinations

We currently ship to:

  • European Union countries
  • United States
  • United Kingdom
  • Canada
  • Norway
  • Switzerland
  • Australia
  • New Zealand

If your country is not available at checkout, please contact us at:

📩 arter.painter@gmail.com

and we will see if shipping can be arranged.

Estimated Delivery Times

Estimated delivery times after dispatch:

Europe

  • approximately 3–8 business days

USA, Canada & UK

  • approximately 3–8 business days

Australia & New Zealand

  • approximately 5–12 business days

Delivery times are estimates only and may vary depending on:

  • customs clearance
  • local postal services
  • seasonal delays
  • carrier workload

Shipping Discounts

To make larger orders more affordable, shipping discounts are automatically applied based on your cart value.

European Union, Norway, Switzerland, United Kingdom, United States & Canada

  • $60 – $99.99 → 25% off shipping
  • $100 – $199.99 → 50% off shipping
  • $200 and above → Free shipping

Australia & New Zealand

  • $100 – $199.99 → 25% off shipping
  • $200 – $299.99 → 50% off shipping
  • $300 – $399.99 → 75% off shipping
  • $400 and above → Free shipping

Shipping discounts are applied automatically at checkout.

Tracking Information

All orders include tracking.

Customers will receive a tracking number once the order has been shipped.

Framed Studio Paintings

Studio paintings include:

  • professional framing
  • free shipping

unless stated otherwise on the product page.

Australia & New Zealand

Due to the exceptionally high shipping costs to Australia and New Zealand, free shipping is not available for Studio Paintings to these destinations.

If you would like to order a Studio Painting and have it shipped to Australia or New Zealand, please contact me by email before placing your order. I will be happy to check the available shipping options and provide you with a personalized shipping quote based on the size and weight of the painting.

Please contact me at arter.painter@gmail.com for shipping details and a quote.

Customs & Import Taxes

International orders may be subject to:

  • customs fees
  • import duties
  • local taxes

These charges are determined by the destination country and are the responsibility of the customer.

Delivery Delays

We are not responsible for delays caused by:

  • customs processing
  • courier disruptions
  • extreme weather
  • international transport issues

However, we will always do our best to assist customers in resolving shipping-related issues.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us as soon as possible at:

📩 arter.painter@gmail.com

Please include:

  • your order number
  • photos (if applicable)
  • a description of the issue

We will work with the shipping carrier to resolve the situation.