Shipping Policy
Processing Time
All orders are carefully prepared and packaged before shipment.
Processing time is typically:
- 3–7 business days
This includes:
- packaging
- protective wrapping
- framing preparation (if applicable)
- order handling
During busy periods, processing may occasionally take longer.
Shipping Destinations
We currently ship to:
- European Union countries
- United States
- United Kingdom
- Canada
- Norway
- Switzerland
- Australia
- New Zealand
If your country is not available at checkout, please contact us at:
📩 arter.painter@gmail.com
and we will see if shipping can be arranged.
Estimated Delivery Times
Estimated delivery times after dispatch:
Europe
- approximately 3–8 business days
USA, Canada & UK
- approximately 3–8 business days
Australia & New Zealand
- approximately 5–12 business days
Delivery times are estimates only and may vary depending on:
- customs clearance
- local postal services
- seasonal delays
- carrier workload
Shipping Discounts
To make larger orders more affordable, shipping discounts are automatically applied based on your cart value.
European Union, Norway, Switzerland, United Kingdom, United States & Canada
- $60 – $99.99 → 25% off shipping
- $100 – $149.99 → 50% off shipping
- $150 and above → Free shipping
Australia & New Zealand
- $100 – $149.99 → 25% off shipping
- $150 – $199.99 → 50% off shipping
- $200 – $249.99 → 75% off shipping
- $250 and above → Free shipping
Shipping discounts are applied automatically at checkout.
Tracking Information
All orders include tracking.
Customers will receive a tracking number once the order has been shipped.
Framed Studio Paintings
Studio paintings include:
- professional framing
- free shipping
unless stated otherwise on the product page.
Customs & Import Taxes
International orders may be subject to:
- customs fees
- import duties
- local taxes
These charges are determined by the destination country and are the responsibility of the customer.
Delivery Delays
We are not responsible for delays caused by:
- customs processing
- courier disruptions
- extreme weather
- international transport issues
However, we will always do our best to assist customers in resolving shipping-related issues.
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact us as soon as possible at:
📩 arter.painter@gmail.com
Please include:
- your order number
- photos (if applicable)
- a description of the issue
We will work with the shipping carrier to resolve the situation.